1.1.       Contractual Terms

These Contractual Terms expressly regulate the relations between PROMOPRESS and any User who purchases any of the products offered by PROMOPRESS on this Website. The User affirms his or her status as an individual with the capacity to enter into a contract and, having read and understood this Agreement, accepts its terms.


1.2.      International Users

PROMOPRESS makes no claims stating that the products displayed on the Website are available in locations outside of Spain. The User shall not use the Website or export Content in violation of Spanish or European legislation. If the User accesses this Website from outside of Spain, the User shall be solely responsible for compliance with all applicable local laws.

The User agrees in particular to recognise that final prices may be different from the retail price due to exchange differences that may occur between the time of fixing the reference price and the time of purchase.

1.3.      Placement of Orders

To make an order the User must register for a User Account, indicating a billing address and valid payment data.

Once an order has been placed and accepted and subject to the the particular conditions thereto, if any, PROMOPRESS will send you a confirmation email detailing the purchasing process details. Additionally, this information will appear in the relevant section within the Account of the User. In the event that the confirmation sent by PROMOPRESS is incorrect or the User does not agree with the confirmation, the User must proceed to change or cancel the order.


1.4.      Price

Sales prices indicated on the website are in Euros and include VAT, unless otherwise stated. Prices are an invitation to the User to make payment to PROMOPRESS and should not be interpreted as directly binding on the part of PROMOPRESS, as a result of which in the event of any error in the indication of the price on any page of the Website the User will be informed of this circumstance and processing of the order will be cancelled.

Purchases to be delivered within the territory of any member state of the European Union are subject to VAT.

Purchases to be delivered to territories that are not member states of the European Union and to the Canary Islands, Ceuta and Melilla are exempt from VAT. Notwithstanding the foregoing, any applicable taxes in such territories will apply.

PROMOPRESS expressly reserves the right to change without notice both prices and commercial offers presented on the Website relating to products, promotions and other sales and service conditions at any time. The User must check prior to requesting a product or service the conditions under which it is offered.

PROMOPRESS may at times show provisional information on certain products. In the event that the information provided does not correspond to the characteristics of the product the User is entitled to cancel the purchase without incurring any expenses.

Any costs relating to any import taxes and/or customs procedures are the responsibility of the purchaser.

1.5.      Payment Terms

You may pay for your purchases with VISA or MASTERCARD. If you are purchasing within Spain, you can also pay by cash on delivery.

In certain cases and to prevent fraud, PROMOPRESS may request a specific payment method from a User-Purchaser in the event that the purchaser's identity cannot be conclusively verified.

All online payment transactions are conducted through a secure server based on the SSL standard that protects data against interception attempts from a third party. The details of the purchasing process are stored in a database designed for this purpose.

In order for PROMOPRESS to be able to take any appropriate measures, the User must notify PROMOPRESS as soon as possible of any improper or fraudulent charge made to the payment method used in making his/her purchase. Failure to notify PROMOPRESS within 24 hours exonerates it from any liability in relation to the return of fraudulently or improperly made purchases incurred by the User.

1.6.      Tangible Goods

A. Shipping

For tangible goods, PROMOPRESS will present the User with the shipping methods possible under the agreements reached between PROMOPRESS and different logistics service providers.

The methods of shipping currently available are:

(i)               Shipping Methods within the Spanish territory

  1.  Shipping will be carried out via the 48/72 parcel service of Correos, and will arrive at your nearest post office. The delivery time varies between 4 and 10 business days.

Courier service Shipping will be carried out via a Courier service. Your order will be sent directly to the shipping address provided by You to Promopress. There needs to be someone present at that address during working hours (with a margin of 4-5 hours to coordinate delivery). Transit time is between 48 and 72 hours.

(ii)            International Shipping Methods

Post Shipping is via the international parcel service provided by Correos. Transit time varies between 8 and 20 days, depending on the destination country.

Courier service Shipping is carried out through a "priority" international courier service. Transit time is 2-4 days to EEC countries, USA and Canada; 3-6 days for Latin America, Asia and Middle East; and 4-8 days to Africa and Oceania.

If a price variation occurs, PROMOPRESS will communicate the variation to the Customer via email and the Customer may choose to cancel the order without any additional cost being applicable.

The User understands and agrees that the shipping price, delivery time, service quality and delivery point are subject to the different methods of transport between those available for different shipping zones and the availability of the product chosen. PROMOPRESS does not dispatch items on Saturdays, Sundays or public holidays.

Additionally, delivery times may be altered by extraordinary incidents relating to the logistics service company or companies, difficulties in delivering the goods and/or force majeure; in any event, no delay in delivery relative to the times specified entitles the User to demand compensation.

B. Cancellation

The User may cancel the order through the process provided for that purpose by PROMOPRESS within his/her User Account. PROMOPRESS will not accept cancellations made after the order has been passed on to the logistics service company.

C. Returns and Withdrawal

The provisions of Legislative Royal Decree 1/2007, of 16 November, approving the revised text of the general Law for the protection of consumers and users and other complementary laws, shall be applicable.

 The User shall have a period of 7 working days from receipt of order to return an order. The User shall notify PROMOPRESS within the stipulated time and through any lawful means of his/her desire to exercise the right of withdrawal.

The customer may return any item that they have purchased using the Website provided that the products have not been opened or used and their original seal or packaging are preserved.

In these cases PROMOPRESS will refund the money. PROMOPRESS will not make a refund or accept any return of goods until it has verified the receipt and state of the packaging and accessories of the item subject to return.

Additionally, the User agrees to recognise the following conditions governing returns:

1)      Faulty product supplied: PROMOPRESS will exchange the faulty item for the same item or model upon receipt of the defective product. In this case, shipping will only be charged for the first instance, with PROMOPRESS taking responsibility for the shipping charge arising from return and redelivery. If the User wishes to make an exchange for another item or model the User will assume the cost of return and new shipment.

2)     Incorrect product: PROMOPRESS will bear the costs of collecting the wrong item and sending the item corresponding to the order placed.

D. Cancellation of Orders for Intangible Goods

In the event that the User-Purchaser acquires intangible goods by downloading computer files supplied by electronic means, the User accepts without reservation of any kind, that due to the nature of the product, and pursuant to Article 102 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, there is no right to cancellation of the order or refund once the purchasing process is complete.

E. Customer Support

If you have any questions you can write to mail@promopress.es or call us at tel. 932451464 (Monday to Friday between 9am and 1pm and between 4pm and 6pm).


1.7.       Governing Law and Jurisdiction

The applicable law in case of dispute or conflict of interpretation of these terms and conditions will be Spanish law, unless the rules protecting consumers and users establish the applicability of different legislation.

For the resolution of any disputes that may arise in connection with the purchase of products or services that may be offered on this Website, PROMOPRESS and the User agree to submit to the Courts of the User's locality of residence, provided that User is located within the Spanish territory, or any other jurisdiction whose applicability is imposed by the regulations on the protection of consumers and users.